Return & Exchange Policy

At Value City Furniture, we want you to love your home, which is why we offer a 7-day satisfaction guarantee on most furniture items. If you are not completely satisfied with your purchase, please contact us within the designated window to initiate a return or exchange.

1

Initiate Your Request

Contact our Customer Care team or visit your local showroom within 7 days of delivery or pickup to start your return process.

2

Prepare for Inspection

Ensure all items are in original, like-new condition and free from any damage, pet hair, or smoke odors to qualify for a refund.

3

Schedule a Pickup

For large furniture items, our team will coordinate a professional pickup time; please note that original delivery fees are non-refundable.

4

Receive Your Refund

Once the merchandise is returned and inspected at our warehouse, your refund will be processed back to your original payment method, minus any applicable restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing